> ## Documentation Index > Fetch the complete documentation index at: https://docs.terracetech.co/llms.txt > Use this file to discover all available pages before exploring further. # Customers > Manage the people and businesses you sell to. Customers are the people and businesses you sell to. A well-kept customer record makes every order faster to create, correctly priced, and easier to collect on. ## The Customers screen The list shows every customer with their status: **Active**, **Inactive**, **Pending**, **Past Due**, or **Suspended**. Cut the list down with smart filters: * **All Customers** * **Recently Ordered (Last 30 days)** * **Inactive (No orders in 90 days)**, your win-back list * **Has Orders** / **No Orders** Sort by **Name (A-Z)** or **Order Count** to find who you're looking for, and export the list when you need it elsewhere. ## The customer profile Open a customer to see their full relationship with your operation, organized into four tabs: * **Overview**: contact details, addresses, and headline stats: **Customer Since**, **Total Orders**, and **Total Spend**. * **Orders**: every order they've placed, with statuses. * **Financials**: invoices, payments, and outstanding balance. * **Activity**: a timeline of everything that's happened: **Order Placed**, **Invoice Created**, **Invoice Emailed**, **Invoice Paid**, **Payment Received**, **Note Added**, **Profile Updated**, **Status Changed**. **Customer Notes** live on the profile too, the place for delivery quirks, gate codes, and who to call when the office doesn't answer. ## Pricing tiers and discounts Assign each customer a **pricing tier** and their orders price themselves: line items default to tier pricing the moment you pick the customer in the order flow. Customer-level **discounts** stack on top and apply automatically. Managing discounts is its own permission, so you control who can give price breaks. ## Email from the profile Send customer emails without leaving Terrace: * **Statement**: a summary of their invoices and balance. * **Reminder**: a nudge on unpaid invoices. Viewing, creating, editing, deleting, discounting, and exporting customers are each permission-gated. A team member might see customers but not be able to change their pricing. Sync customers both ways with your accounting so neither side goes stale.